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Help & FAQs


Find out the many ways to pay your energy bill. Understand your bill, Gas Equalisers, payments and more.

Moving Home

Everything you need to know when moving home, setting up a new connection, changing account details and more.


How to read an electricity or gas meter and how to submit a reading.


How to reduce your energy bill and information on energy efficiency grants and products.

Customer with Special Needs

Our special services for older customers and people who require support.

Online Billing

Everything you need to know about your online billing account.

Smart Meters

Learn more about next generation smart electricity meters.


Carbon monoxide, safety at home, gas installation and more.

Rewards Programme

Read about Electric Ireland Rewards, our loyalty scheme for customers.