Frequently Asked Questions


Find out the many ways to pay your energy bill. Understand your bill, Gas Equalisers, payments and more.

Moving Home

Everything you need to know when moving home, setting up a new connection, changing account details and more.


How to read an electricity or gas meter and how to submit a reading.


How to reduce your energy bill and information on energy efficiency grants and products.

Customers with Special Needs

Our special services for older customers and people who require support.

Online Billing

Everything you need to know about your online billing account.

Micro Generation

Information on small scale generators and surplus energy production.


Carbon monoxide, safety at home, gas installation and more.

Electric Ireland Rewards Programme

Read about Electric Ireland Rewards, our loyalty scheme for customers.

Can't find what you're looking for?

More Help Online

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Call us

If you need to speak to us please call 1850 372 372 8am - 8pm Monday to Saturday