Terms and Conditions of Your Account Online


Terms and Conditions of Your Account Online

  1. Getting access to your account online
  2. No paper bills
  3. Security
  4. Limitation of liability
  5. Provision of an up-to-date email address
  6. Types of electricity accounts excluded from your account online
  7. Your account online adjustments
  8. Changing the electricity or gas supply address for your account online
  9. Deregistration of your account online
  10. How to cancel your account online
  11. Payment methods and credit terms
  12. Data protection
  13. Force majeure
  14. Acceptance of terms
  15. Contact us

This website is owned and operated by Electricity Supply Board (referred to as "ESB", "we", "us" and "our"), which expression shall also include our agents and associated companies including, where the context requires, our third party suppliers and any other person(s) involved with the provision or maintenance of the website. Users must use the your account online section of our website ("the Site") and the facilities made available on it only for their intended purposes, and must at all times act in good faith when doing so. We agree to provide you (also referred to as the "User" and "your") with permission to access, use and interact on the Site subject to these Terms and Conditions which are applicable in conjunction with our General Conditions of Supply, Disclaimer and Privacy Policy. Please ensure you are familiar with these documents. If you do not accept any of the terms and conditions set out in these documents please do not proceed to set up your account online.

1. Getting access to your account online

To register as a User of your account online you must complete the online registration form. The fields required on this form are your account number, the last six digits of your Meter Point Reference Number ("MPRN") for electricity accounts or the last six digits of your Gas Point Reference Number ("GPRN") for gas accounts (your MPRN/GPRN is displayed in the top right hand corner of your bill), your email address and your telephone number(s). You will then be sent an email with your registered email address and password so that you can log on to the Site and access your account details. Please note that when you use your registered email address and password you are authorising us to carry out all the instructions you have given us on this Site.

2. No paper bills

You will only become a User when you log on to the Site using your registered email address and password for the first time. Once you do this you will no longer receive paper bills. Instead, from that point onwards, you will receive an email notification to let you know when your bill is available to view online. By signing up for online billing, all your associated accounts with Electric Ireland will automatically be added to your online billing account e.g. holiday homes, landlords/rental properties, additional family members accounts.

3. Security

To register as a User of your account online you must be the account owner or be authorised by the account owner. If you are not the account owner or an authorised person you are committing a serious offence under the Criminal Justice (Theft and Fraud Offences) Act, 2001. We will only allow you to log on and use the Site using your registered email address and your password. You must make sure that nobody else knows your registered email address and password. Please do not write them down. If you think that somebody may know your registered email address and password, you can change your password immediately through the edit your details section of the Site.

If you are the account owner and you wish to terminate the access to your account by an authorised person, you must send us an email to eservice@electricireland.ie withdrawing the authorisation.

The Site will make use of Secure Sockets Layer (SSL) technology to protect the integrity of sensitive data (e.g. personal financial data) that is transferred over the public internet. We will deploy appropriate measures to ensure the confidentiality of sensitive data after it has been collected, e.g. software (firewall), hardware (secure physical location for backup tapes).

4. Limitation of liability

To the fullest extent permitted by applicable law, neither ESB nor any of its employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the facilities or services offered through the Site, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if ESB has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

5. Provision of an up-to-date email address

For your account online to operate you must provide us with a valid and up-to-date email address so that your bill notification is received electronically. If you change your email address you must let us know immediately using the edit your details section of the Site. By becoming a User of your account online you will receive an email bill notification as frequently as you received your paper bills. In the event this does not happen, please let us now immediately using the contact us section of the Site or by telephoning us on 1850 372 372.

6. Types of electricity accounts excluded from your account online

You cannot register as a User of your account online if you have the following type of account:

  1. electricity accounts on the Maximum Demand tariff ("MD").
  2. electricity accounts that have quarter hourly profile billing ("QH").
  3. electricity accounts with Group Billing.
  4. public lighting electricity accounts.

However, if you have one of the above account types you may wish to register for a Business Online account. Business Online allows our business customers to monitor electricity consumption and demand over time and view/compare bills.

7. Your account online adjustments

We will use reasonable endeavours to provide you with an adjusted electronic bill PROVIDED ONLY the following 2 conditions are met:

  1. the adjustment relates to an estimated bill; and
  2. you notify us within 8 days of issue of the estimated bill. Adjustments submitted after this period may be used for future billing, however, you will not receive an adjusted bill.

8. Changing the electricity or gas supply address for your account online

If you wish to change your electricity or gas supply address for your account online, you can email us at eservice@electricireland.ie or call us on 1850 372 372.

9. Deregistration of your account online

We, at our sole discretion, reserve the right to deregister you as a User of your account online. Without limiting the generality of the foregoing, deregistration will occur if your account has been set up with an unauthorised or invalid email address or if a court order or any statutory or regulatory body so directs or you are in breach of these terms and conditions. When your account online is deregistered, your subsequent bills will be sent, in paper format, to the postal address of the account owner. Where reasonably possible, we will write to you at the account address when we deregister any accounts except where you have opted to deregister yourself or where Automatic Deregistration has occurred. If we close or delete your account online, you can ask us for a new one at any time. If you are deregistered as a User of your account online as a result of your failure to comply with these terms and conditions, you will lose any discounts associated with online billing. Please refer to the terms and conditions applicable to your Price Plan in this respect.

10. How to cancel your account online

If you would like to deregister from our online account service then simply email eservice@electricireland.ie at any time quoting your account number, name and address. Please give us 10 days notice, from which date we will cease sending you bill notification emails and presenting your bills online and will revert back to sending you paper bills by post.

11. Payment methods and credit terms

Payment is due within 14 days of date of issue of your online bill. We reserve the right to reduce this period to 10 days and we will notify you in advance of doing this. Any outstanding balance owing on your previous bill(s) is due immediately. You can settle your account in the following ways;

  • On-Line: by Debit or Credit Card.
  • Direct Debit: is the simplest way to pay your bill. It means no more queuing, writing cheques or hunting for stamps. You can set up a new direct debit or edit your existing direct debit details by clicking on edit your details.
  • Internet/Telephone Banking: Most banks and building societies have the facility to let customers pay their electricity bills online or by telephone. For further details contact your financial institution.

12. Data protection

Your right to privacy under the Data Protection Acts 1988 and 2003 is of utmost importance to us. In order that we may provide you with an effective service, it is necessary for us to collect and use data relating to you while you are being supplied with electricity. This data is largely used to manage your account online and for operational reasons, including for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. ESB may keep your data for a reasonable period after you cease to be supplied with electricity but will not keep it for any longer than is necessary and/or as required by law.

Subject to the terms of the ESB Interim Public Electricity Supplier Licence, ESB may disclose your data to other members of the ESB group and third parties who act on behalf of ESB in connection with the activities referred to above. Such third parties are only permitted to use your data as instructed by ESB. They are also required to keep your data safe and secure.

From time to time you may speak to employees of ESB (or parties acting on its behalf) by telephone. To ensure that ESB provides a quality service, your telephone conversations may be recorded. ESB will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with ESB or any other purposes mentioned herein.

You have the right to ask for a copy of your personal data (we are entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Electric Ireland, Swift Square, Northwood, Santry, Dublin 9. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.

13. Force majeure

ESB shall not be liable for any breach of these Terms and Conditions or any failure to provide or delay in providing access through the Site resulting from any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access or other technical equipment including software, fire, explosion or accident.

14. Acceptance of terms

By accessing this Site, you agree to the Terms and Conditions. We reserve the right to change the Terms and Conditions from time to time at our sole discretion. Your use of the Site will be subject to the most current version of the Terms and Conditions posted on the Site at the time of such use. If you breach any of the Terms and Conditions, your authorisation to use this Site automatically terminates and you must immediately destroy any materials downloaded or printed from the Site.

15. Contact us

If you are experiencing any difficulties in using your account online, you can contact us by email at eservice@electricireland.ie.